By placing an order, You confirm that You have read, understood and accepted these following policy.

Returns

Due to the customized characteristics of Products, we do not allow exchanges or returns. If there is a mistake on our part, such as the wrong color, item size, or design, please email us within fourteen days of your delivery. Claims will be handled on a case basis. You acknowledge and agree that goods produced by us for you are bespoke custom-made goods. Other than where goods are faulty, you have no right to cancel any order or return any goods and all orders are final.

Please contact our support team via support@vanhvintage.onshopbase.com if you have any questions.

Cancel order

You can only cancel your order within 6 hours from purchasing time on the same day. Please be informed that a management, processing and transaction fee (30% of your total order value) will be applied for the cancellation.

Refunds (if applicable)

If you cancel your order within 6 hours from purchasing time of the same day and request a refund, we will send you an email to notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time (3-5 business days) before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at support@vanhvintage.onshopbase.com.